We created our Service Values to articulate how we best meet the needs of our families. Developed in 2012 and based on direct feedback from our families, these six values bring to life the ways we support the emotional connection and amazing experience we provide in our centers, At Work and through our Champions partnerships.
We bring these Service Values to life for our people through training, communication, performance evaluations and development plans. We also measure how we’re doing in these areas through our Family Engagement surveys, which provide us with specific and measurable opportunities to improve how we support our families in each of these areas.
Our Service Values:
As a company, we’ve set a goal to become a place where families can’t imagine a world without us and employees can’t imagine working anywhere else, with anyone else. And we do that by bringing our Service Values to life in a confident way, every day!
An important part of my job is talking with parents about their children
My team works together to make our center warm and welcoming
I genuinely care about every kid in my classroom
I anticipate and quickly resolve parents’ concerns
I build great relationships with families
I respond to the unique needs and interests of every child
Talking with parents